At Domestic Auto Experts we recognize the complexities of modern life – not
just those we find under the hood these days as vehicles become more
complicated, but also those of day-to-day life, like schedules that just never
seem to stop. Many of our competitors in the automotive maintenance and repair
business are huge corporate entities, with hundreds of impersonal, clone shops
spread throughout the nation. However, there are others like Gary’s Auto & Tire
Service, over on Fry Road, that offer the old-fashioned hometown shop service of
times gone by, something we at DAE admire and try to capture in our own approach
to customer service.
Gary’s Auto & Tire Service offers an excellent example of how the auto service
industry used to be – a local, neighborhood shop with reliable service where the
mechanics knew your name and the little quirks of your vehicle. That type of
shop has something special that just can’t be recreated on a corporate, chain
store level. That’s why Domestic Auto Experts strives so hard to keep that
local, personal feel. It makes for the best possible customer service, which is
the perfect complement to the high quality maintenance and repair that DAE
provides each and every day.
What we’ve done here at Domestic Auto Experts is to use the best of today’s
technology to enhance that neighborhood shop feel, creating a repair and service
business that – while keeping that essential feel of the hometown garage of
yesteryear – works with the complexities of life today. One important way we’ve
done that is to make use of computer technology and the Internet.
Domestic Auto Experts customers can schedule appointments on the web. Although
we are open 7 days a week, sometimes taking the time to make a phone call isn’t
convenient for a customer. Making appointments via the computer can be done any
time of the day or night, no need to worry about the time and if anyone is there
to answer the phone. Our customers can access their full maintenance and repair
history on-line, as well, making it easy to know what automotive needs are
upcoming and to plan time and budget accordingly.
Like the hometown garage of old, Domestic Auto Experts welcomes our customers
into the shop and into the work area to look under the hood side by side with
our technicians, seeing exactly what needs to be done and asking any questions
necessary. However, if our customers are too busy to make it into the shop, DAE
technicians are happy to take digital pictures and send them via e-mail, so our
customers can see exactly what we are talking about. And, we don’t stop there.
We have a web cam system set up, so our customers can watch the maintenance and
repairs being made in real time, if they like.
There’s a lot of other customer perks to be found at Domestic Auto Experts as
well. For those times when being without a vehicle while having their own
serviced is too much of a hassle, we offer our customers comfortable, well cared
for full-sized autos to rent at a mere $9 per day. We have regular service
discounts and specials – a great way to introduce yourself and your vehicle to
the type of service we offer at DAE -- with coupons available on our website and
our hours reflect the demands of life today.
Those are just a few of the ways we seek to serve you better. At Domestic Auto
Experts, we take the time to get to know our customers and learn how best to
serve their individual automotive care needs and we look forward to having the
opportunity to impress you with the quality of work we perform on your vehicle
and our high standard of hometown customer service.
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